Rental property repair questions, answered.

Fair wear and tear is deterioration that occurs through normal use, ageing or environmental exposure. Damage caused by misuse, carelessness, pets or an incident is different. The RTA recommends comparing entry and exit condition evidence when assessing responsibility.

Responsibility depends on what caused the damage. The RTA says owners or property managers are generally responsible for repairs due to fair wear and tear, while tenants can be responsible for damage caused by them or their guests. Specific disputes should be checked against the tenancy evidence and current RTA guidance.

Yes. Holes, dents and other plaster damage can often be patched, sanded and painted before the final handover, provided the repair is authorised where required.

For routine repairs, Queensland guidance says tenants should notify the property manager or owner and should not organise routine repairs without written permission. Emergency repairs have separate rules and limits.

Queensland guidance requires property managers and owners to deal with repairs within a reasonable timeframe. What is reasonable depends on the issue, availability of trades and whether the repair is routine or legally classed as emergency.

Examples include serious water leaks, blocked or broken toilets, gas leaks, dangerous electrical faults, serious roof leaks, flooding and faults that make the property unsafe or insecure. The RTA publishes the current full list.

Yes. Send the report plus any photos and identify which items you want repaired. This is one of the easiest ways to create a clear make good scope.

Straightforward cosmetic repairs can often be scoped from clear photos and measurements. Larger, hidden or structural issues may require an onsite inspection.

Often we can get close, especially if the original colour is known. Older paint may have faded or changed sheen, so painting the full wall can sometimes produce a cleaner result than a small touch up.

It depends on the construction and size of the damage. Minor damage can sometimes be repaired, while larger holes in hollow core doors are often better solved by replacement.

Yes, where the substrate is sound and a suitable matching tile is available. If the original tile is discontinued, we can discuss the least noticeable practical option.

Yes, after the source of the water has been fixed and the affected materials are dry enough to repair. Active leaks should be dealt with before cosmetic restoration starts.

That is exactly what this service is designed for. We can handle a broad make good list and coordinate appropriately licensed trades for specialist regulated work.

Yes, depending on the work. Access must be properly authorised and coordinated, and some dusty or disruptive jobs are easier to complete while the property is vacant.

Prioritise safety, functionality, compliance and obvious damage first. Then address presentation items such as wall damage, paint, doors, tiles, fittings and anything that makes the property look neglected.

Start with visible defects that may distract buyers or create questions about maintenance. Walls, paint, broken handles, damaged doors, cracked tiles and unfinished repairs often deserve attention before photography.

They can. Small defects often shape a buyer’s first impression and can make a property feel less cared for. The goal is not necessarily renovation, but removing obvious distractions.

Yes. Photos, access notes and a clear list of owner approved items make the process faster.

Yes, photo updates can be provided where practical. They are especially useful for owners who are not attending the property themselves.

Yes. We service the wider Gold Coast, including central, northern and southern suburbs.

Yes. Small jobs are welcome, although very minor standalone items may be scheduled around travel and existing work in the area.

Yes. Rent ready work can include repair lists, patching, paint, doors, tiles, fixtures and coordination of cleaning or other presentation work.

Yes. Pre sale repair work focuses on fixing visible maintenance and presentation issues before photography, inspections and the sales campaign.

Licensed plumbing and electrical work must be completed by appropriately licensed trades. We can coordinate those specialists as part of a wider property repair scope.

The property address, your mobile number, a short description of what needs repairing and clear photos are ideal. If you have an inspection report, include the relevant repair items.

We can quote the repair work, but responsibility for the cost is a tenancy matter. For Queensland rentals, review the condition reports and current RTA guidance or seek professional advice if there is a dispute.